Return & Refund Policy

Commitment to Satisfaction

At usingood, we are dedicated to providing products that effectively address the issues they're designed to solve. We stand by the quality and effectiveness of our offerings and suggest using them for at least 14 days to experience their benefits. If, after this trial period and within 30 days of purchase, you find yourself unsatisfied, please reach out to us at contact@usingood.com for assistance.

Cancellation Policy

To cancel or modify your order, please inform us within 24 hours of purchase. Beyond this period, it may be difficult to halt the processing. If a cancellation is successful within this time, we will issue a refund within 7-10 business days.

30-Day Money Back Guarantee

We are confident in the efficacy of our products and encourage a minimum trial of 14 days. If you are not satisfied within 30 days of your purchase, you are covered by our money-back guarantee. Please note, shipping fees are non-refundable.

Initiating a Return

For returns, contact our support team via the form on our Contact Us page or by emailing contact@usingood.com directly. Please include your Order Number, or the Name and Email Address used when placing the order to expedite the process.

Damaged Items

We ensure our products are well-packaged to prevent damage during shipping. If you receive a damaged item, please report it within 72 hours of delivery by emailing contact@usingood.com with a clear photo of the damage. We will review the claim for a possible replacement at no extra cost. Please note, items damaged through normal use or misuse are not eligible for refund or replacement.

Shipping and Delivery

We strive for timely delivery but are not liable for delays caused by external factors including courier issues or customs delays. Contact the courier directly if you encounter delivery problems. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Customers are responsible for ensuring the accuracy of the shipping address at checkout. If an incorrect address is provided and not corrected within 24 hours of order placement, re-sends or refunds will not be offered.

Policy Changes

Please be aware that usingood reserves the right to modify this Return & Refund Policy at any time. It is your responsibility to review it prior to making a purchase and using our products. By continuing to use usingood products, you agree to accept this policy.